RULES OF PROCEDURE
Access to rooms, departure and arrival
The hotelier has the freedom not to accept guests whose attire is indecent and neglected, and whose behavior is noisy, incorrect, alcoholic, contrary to morality and public order.
Anyone wishing to stay at the Hotel is obliged to make known his identity and his age as well as that of the persons who accompany him. The client can not introduce into the room third persons not known by the hotelier (Ordinance of the Prefect of Police of October 28, 1936 amended by the Ordinance Article 9 of February 1, 1940), unless authorized by the latter. Similarly, the customer can occupy a room for a number of people greater than that provided by the regulations in force.
In case of breach of these regulations, the hotel reserves the right to charge the responsible customer the cost of the room corresponding to the number of people in excess, in the presence or absence of the customer, at the rates in force at the time of the transgression. rules of procedure. The hotel will charge the credit card of the unscrupulous customer.
On arrival, unless agreed by the hotelier, the client can not demand to occupy the room before 16H. The rental at night stops at 12 noon regardless of the time of arrival of the client.
A luggage service allows guests to leave their luggage at the hotel reception.
A bank account will be requested by the property upon arrival.
At the time of his departure, the customer must return the key of his room to the reception. He is forbidden to carry any object belonging to the hotel: he must warn the hotel if he sees a mistake and send it back, otherwise it will be charged. The key of the room is a key that the customer can keep on him. However, it must not be entrusted to a third party and must be returned on the day of departure.
In case of no return, the hotel will charge 25 € and will charge the amount on the customer's credit card.
Children and extra beds
Children are under the sole responsibility of the customer. It is forbidden to leave them unattended in the room.
At the request of the client the hotel can provide a cradle, it will be charged at the rate of 15 € per day. The provision of a cradle is subject to availability and may only be installed in the superior rooms.
One child up to 6 years stays free of charge when using existing beds.
Children and adults over 6 years old are not allowed to use this bedding. The customer must compulsorily ask the hotel to use an extra bed which will be charged at the rate of 30 € per day.
The supply of an extra bed is subject to availability.
The maximum number of baby cots in a room is 1.
The maximum number of extra beds in a room is 1.
Supplements are not calculated automatically in the total cost of the reservation on the website and must be paid separately directly at the property.
Pets are allowed with a supplement of 19 €. Pets are under the sole responsibility of their owner. It is not allowed to leave animals alone in the room.
Guide dogs and assistance dogs are admitted free of charge with the prior agreement of the hotelier.
A reservation is considered group from 5 rooms reserved. A deposit of 50% of the total amount of the reservation will be requested at the time of booking to confirm the group. In case of cancellation or modification up to 15 days before the date of arrival, the deposit will be refunded, excluding fixed cancellation fees of 100 €.
The deposit will not be recoverable for any cancellation or modification less than 15 days before the date of arrival.
The swimming pool
The swimming pool is open from 07:00 to 22:00. For security, the pool is fenced. The hotel is not responsible for accidents in or around the pool. It goes without saying that children must be under the supervision of parents.
Before any benefit, make sure that your state of health allows it.
The practice of the SPA is not without consequences for the health according to the individual. We invite you to be cautious and to inform yourself about this practice with your doctor.
Access is prohibited to persons with skin lesions; dressings are forbidden.
During pregnancy, the use of the Jacuzzi is not recommended and may be detrimental to the fetus. Access to the Hammam is strictly forbidden for pregnant women (excessive heat and abortifacient properties if essential oils are diffused). The hammam is reserved for people who have no health concerns and do not suffer from high blood pressure, cardiovascular disease, diabetes ...
Failure to comply with the rules, safety rules, hygiene, and damage or negligence that may result in direct or indirect damage to equipment, people or future services, incur your liability and will be charged. responsible for your physical conditions of access and we disclaim any liability, in the case of effects resulting from benefits.
If you suffer from health problems (circulatory, cardiac, respiratory, allergies, asthma ...) or if you are pregnant, do not forget to inform us.
We disclaim all liability for physical damage (falls - burns related to the wearing of jewelry) or damage to property, loss or alteration of jewelry, cameras, phone ...
Relaxation area: hammam and jacuzzi
Access is exclusively for adults.
However, we tolerate minors over 14, accompanied by an adult.
We welcome at least 2 people, for security reasons.
Rules of use and security
The wearing of the swimsuit is mandatory. For comfort, hygiene and safety (slipping on wet ground), wearing flip-flops is mandatory. The shower is mandatory.
Respect for places: rules of hygiene and safety
A decent attitude, imprint of restraint and discretion is required to respect the serenity of the place.
Sex is strictly forbidden in the relaxation area.
It is forbidden to introduce glass objects, to consume alcoholic beverages, illicit substances, and to smoke.
Failure to comply with the health and safety instructions will result in the eviction without notice of any person whose behavior would be contrary to these rules.
Degradation and nuisance
The customer must use the rented thing as a good father.
The rooms available to our guests are verified, functional and in good condition. Our guests are invited to report immediately to the hotel reception any breach.
In case of problem, the customer will have to incur civil liability. In case of damage, the hotel reserves the right to charge the customer the cost of repair or replacement. It is the same for any infraction found after the departure of the customer, the amount of compensation will be charged on the customer's card.
The hotel may require in case of voluntary or involuntary degradation of materials, objects, furniture belonging to the hotel the full refund with a penalty and damages from 1000 € to 2000 €.
The hotel may require in case of flood or water damage, voluntary or involuntary, the full refund of damage caused. In case of damage in other rooms, the refund of the nights of other guests will be required.
The hotel may charge a cleaning fee if the room is left in a state that will be deemed unsuitable. In case of deterioration of carpet, bedding, sommier, the hotel will require the refund of damages with a minimum package of 1000 € for refurbishment and for the inability to re-let the rooms.
In general, the customer will have to pay the damages caused directly to the hotel. He can use his insurance (if he wants to be reimbursed) for any voluntary or involuntary damage that he will cause during his stay.
All our rooms are non-smoking. The hotel reserves the right to claim the amount of one night for additional cleaning costs to the guest who smokes in his room. If the guest wishes to continue smoking inside or outside the designated areas, he will be asked to leave the hotel.
In case of non-compliance with the rules of the hotel (available on site) the client will be asked to leave the hotel without being able to demand any refund. The hotel reserves the right to charge the amount of the unreported drinks at departure and the damages in the room. This amount will be taken from the bank imprint provided on booking. The hotel will have no obligation to inform the customer but can provide an invoice upon request.
Customers should not nail anything on the walls or move any furniture.
The noise, even diurnal, is forbidden. The customer causing disorder or scandal in any form whatsoever, will promptly left the hotel immediately and without refund. In the interest of the tranquility of the establishment, all noise must stop between 22H00 and 8H00. For the respect and rest of other guests, be careful not to slam the doors or to make too much noise particularly between 10 pm and 8 am. Any noise of neighborhood related to the behavior of a person or an animal under the responsibility of the customer, may cause the hotelier to invite the latter to leave the establishment without the need for acoustic measurements, since the noise generated is likely to undermine the tranquility of the clientele (articles R.1334-30 and R1334-31 of the Public Health Code). Any inappropriate noises will be reported to the police if necessary.
A hotel room is a place of rest. All commerce is strictly forbidden.
For safety reasons and for the respect of everyone, smoking is strictly forbidden throughout the hotel. In accordance with the decree n ° 2006-1386 of November 15, 2006 setting the conditions of application of the prohibition of smoking in the places assigned to a collective use, to smoke in the hotel exposes you to an additional invoicing of 90 € or to prosecution. It is also forbidden to dismantle fire detection devices, for the same reasons mentioned above.
Any nuisance tripping of the fire alarm for non-compliance with this provision will be charged 150 € for the costs of putting back into service the fire safety system.
Also, it is forbidden to cook in the rooms, to take meals or to bring drinks not provided by the hotel, as well as to do laundry.
Any claim on the quality of the services provided must be presented to the hotelier on the spot.
The identity papers and precious objects (watch, jewelery, means of payment, etc ...) must be placed in the safe provided for this purpose. Available at the reception.
Items left or abandoned may be sold under the conditions provided for by the law of March 31, 1896. If the customer requests the return of his business by parcel or mail, that if it will be mandatory with a follow-up and insurance for valuables. The shipment will be made after the payment by the customer of shipping costs.
Parking with a covered and an outdoor part is offered to our customers (a surcharge may apply).
It is secure but not monitored.
We do not accept any liability in the event of loss / theft / damage in the car park.
Filouterie is an offense characterized by consuming a good or a paid service:
- Knowing to be unable to pay or being deliberately determined not to pay.
- while pretending to be willing to pay.
The filouterie is punishable by 6 months imprisonment and a € 7,500 fine in addition to damages.
Acceptance of the rules of procedure
The internal rules of the hotel apply to all bookings. Any stay entails the acceptance of the special conditions and the rules of the hotel. Failure to comply with the above provisions will result in immediate termination of the contract. In case of non-compliance with the hotel's internal rules, the guest will be asked to leave the hotel without being able to demand any refund.
IN CASE OF NON-COMPLIANCE BY THE CUSTOMER OF ONE OF THESE CONDITIONS, THE HOTEL WILL BE OBLIGED TO INVITE THE CUSTOMER TO EXIT THE ESTABLISHMENT IN THE INSTANCE WITHOUT ANY INDEMNITY.