INTERNAL RULES




 

Access to rooms, departure and arrival
The hotelier has the freedom not to receive customers whose dress is indecent and neglected, and whose behavior is noisy, incorrect, alcoholic, contrary to morality and public order.

Anyone wishing to stay at the Hotel is required to make their identity and age known, as well as that of the people accompanying them. The client may not introduce third parties not known to the hotelkeeper into the room (Ordinance of the Police Prefect of October 28, 1936 modified by Ordinance Art. 9 of February 1, 1940), unless authorized by the latter. Similarly, the client may not occupy a room for a number of people greater than that provided for by the regulations in force.
In the event of a breach of these regulations, the hotel reserves the right to invoice the responsible customer for the cost of the room corresponding to the number of people in excess, whether or not the customer is present, at the rates in effect at the time of the violation of the rules of procedure. The hotel will debit the customer's credit card.

On arrival, unless the hotelier agrees, the client cannot demand to occupy the room before 4 p.m. The night rental ends at 12 noon regardless of the customer's arrival time.

A luggage storage service allows customers to leave their luggage at the reception of the Hotel against the delivery of a ticket. The hotel declines all responsibility in the event of theft or damage to its property.

A bank imprint will be requested by the establishment on your arrival for a minimum of one night (5 nights for stays of 5 nights and more).
At the time of his departure, the client must give the key to his room at the reception. He is forbidden to take any object belonging to the hotel: he must notify the hotelier if he notices a mistake and send it back, otherwise he will be billed. The room key is a key the customer can keep with them. However, it must not be left with a third party and must be returned on the day of departure.

In case of non-return, the hotel will charge 25 € and will debit the amount from the customer's credit card.

 

Children and extra beds
Children are the sole responsibility of the client. It is forbidden to leave them unattended in the room.

At the request of the client the hotel can provide a cot, subject to availability and can only be installed in the superior rooms.
One child up to 6 years stays free of charge when using existing bedding.
Children and adults over the age of 6 are not allowed to use this bedding. The customer must obligatorily ask the hotel for the use of an extra bed which will be invoiced at a rate of € 30 per day.

The supply of an extra bed is subject to availability.
The maximum number of cribs in a room is 1.
The maximum number of extra beds in a room is 1.

Supplements are not automatically calculated in the total amount of the reservation on the site and must be paid separately directly from the establishment.

 

Pets
Pets are allowed with a supplement of 19 €. Pets are the sole responsibility of their owner. It is not allowed to leave pets alone in the room.
Guide dogs and guide dogs are admitted free of charge with the hotel owner's prior agreement.

 

Group
A reservation is considered as a group from 5 reserved rooms. A deposit of 50% of the total amount of the reservation will be requested at the time of booking to confirm the group. In the event of cancellation or modification up to 15 days before the date of arrival, the deposit will be refunded, excluding fixed cancellation costs of € 100.
The deposit will no longer be recoverable for any cancellation or modification less than 15 days before the arrival date.

 

The swimming pool
The swimming pool is open from 10:00 to 21:00. For security, the pool is fenced. The hotel declines all responsibility for accidents occurring in or around the swimming pool. It goes without saying that children must be under the supervision of parents.

 

Medical restrictions
Before any service, make sure that your state of health allows it.
The practice of SPA is not without consequences for health according to individuals. We urge you to be careful and to find out about this practice from your doctor.
Access is prohibited for people with skin lesions; bandages are prohibited.
Access to the sauna and hammam is strictly prohibited for pregnant women (excessive heat and abortive properties if essential oils are diffused). The practice of the hammam and sauna is reserved for people with no health concerns and who do not suffer from high blood pressure, cardiovascular disease, diabetes ...

 

Responsibility
Failure to comply with the regulations, safety and health rules, and damage or negligence which could lead to direct or indirect damage to the equipment, people or services to come, engage your responsibility and will be invoiced. responsible for your physical conditions of access and we decline all responsibility, in the case of effects consecutive to the services.
If you suffer from health problems (circulatory, cardiac, respiratory disorders, allergies, asthma ...) or if you are pregnant, do not forget to inform us.
We decline all responsibility in the event of physical damage (falls - burns linked in particular to the wearing of jewelry) or material damage, loss or alteration of jewelry, cameras, telephone ...

 

Relaxation area: sauna, jacuzzi and hammam
Access is exclusively reserved for adults. The hammam, jacuzzi and sauna are mixed.
However, we tolerate minors over 16 years of age, accompanied by an adult.
We welcome at least 2 people, for security reasons.

 

Rules of use and security
Wearing a swimsuit is compulsory. It is compulsory to wear suitable clothing and sports shoes at the fitness center. Shower is compulsory.

 

Respect for the premises: hygiene and safety rules
A decent attitude, marked by restraint and discretion is essential in order to respect the serenity of the place.
Sex is strictly prohibited in the relaxation area.
It is forbidden to introduce glass objects, to consume alcoholic drinks, illicit substances, and to smoke.
Any breach of health and safety instructions will result in the eviction without notice of any person whose behavior would be contrary to these rules.

 

Degradation and nuisance
The client must use the thing rented as a good father.
The rooms made available to our customers are checked, functional and in good condition. Our customers are invited to report any breach immediately to the hotel reception.
In the event of a problem, the client must incur civil liability. In case of damage, the hotel reserves the right to charge the customer the cost of repair or replacement. It is the same for any violation noted after the departure of the customer, the amount of compensation will be charged to the customer's card.
The hotel can demand in case of voluntary or involuntary deterioration of materials, objects, furniture belonging to the hotel full reimbursement with a penalty and damages from 1000 € to 2000 €.
The hotel may require, in the event of flooding or water damage, voluntary or involuntary, full reimbursement of the damage caused. In case of damage in other rooms, reimbursement of the nights of other customers will be required.
The hotel may require a cleaning fee if the room is left in an unsuitable condition. In case of deterioration of carpet, bedding, box spring, the hotel will require reimbursement of damage with a minimum flat rate of € 1000 for restoration and for the inability to re-rent the rooms.
In general, the customer will have to settle the damages caused directly to the hotel. He can call on his insurance (if he wishes to be reimbursed) for any voluntary or involuntary damage that he will cause during his stay.
All our rooms are non-smoking. The hotel reserves the right to claim the amount of one night's stay for additional cleaning costs from customers who smoke in their room. If the client wishes to continue smoking inside or outside the indicated areas, he will be asked to leave the hotel.
In the event of non-compliance with the hotel's internal regulations, the client will be invited to leave the hotel without being able to demand any refund. The hotel reserves the right to charge the amount of consumption not declared at departure as well as damage to the room. This amount will be taken from the bank imprint provided upon booking. The hotel will have no obligation to notify the client but can provide an invoice upon request.
Customers should not nail anything to the walls or move any furniture.
Tapage, even during the day, is prohibited. The customer causing disorder or scandal in any form whatsoever, will be asked to leave the hotel immediately and without refund. In the interest of the tranquility of the establishment, all noise must cease between 10 p.m. and 8 a.m. For the respect and the rest of the other customers, take care not to slam the doors nor to make too much noise particularly between 22H00 and 8H00. Any neighborhood noise linked to the behavior of a person or an animal under the responsibility of the customer, may lead the hotelier to invite the latter to leave the establishment without it being necessary to carry out acoustic measurements, as soon as the noise generated is likely to affect the tranquility of the clientele (art. R.1334-30 and R; 1334-31 of the Public Health Code). Any inappropriate noise will be reported to the police if necessary.
A hotel room is a place of rest. All trade is strictly prohibited.

 

Prohibitions
For security reasons and for everyone's respect, smoking is strictly prohibited throughout the hotel. In accordance with decree n ° 2006-1386 of November 15, 2006 fixing the conditions of application of the ban on smoking in places used for collective use, smoking in the hotel exposes you to an additional billing of 90 € or to legal proceedings. It is also strictly forbidden to dismantle fire detection devices, for the same reasons mentioned above.
Any untimely triggering of the fire alarm for non-compliance with this provision will be invoiced at € 150 for the costs of bringing the fire safety system back into service.
Likewise, it is forbidden to cook in the rooms, take meals there or bring drinks not supplied by the hotel, as well as do your laundry there.

 

Claim
Any complaint about the quality of the services provided must be presented to the hotelier immediately.

 

Safe
Identity papers and precious objects (watch, jewelry, means of payment, etc.) must be placed in the safe provided for this purpose. Available at reception.

 

Forgotten business
Objects left or abandoned may be sold under the conditions provided for by the law of March 31, 1896. If the customer requests the return of his business by parcel or mail, that if must be done with tracking and insurance for valuables. The shipment will be made after the customer has paid the shipping costs.

 

Car park
A private car park with a covered part (20 euros per day) and an outdoor part (10 euros per day) is offered to our customers.
It is secure but not monitored.
We decline all responsibility in the event of loss / theft / damage inside the car park.

 

Trickery
The trickery is an offense characterized by the fact of consuming a paid good or service:
- By knowing themselves incapable of paying or by being deliberately resolved not to pay.
- While pretending to be willing to pay.
The trickery is punished with 6 months' imprisonment and a € 7,500 fine in addition to damages.

 

Acceptance of the rules of procedure
The hotel's internal regulations apply to all reservations. Any stay implies acceptance of the special conditions and the hotel's internal regulations. Failure to comply with the above provisions will result in the immediate termination of the contract and financial penalties will be applied. In case of non-compliance with the hotel's internal regulations, the customer will be invited to leave the hotel without being able to demand any refund.

 

READ THE GENERAL CONDITIONS OF SALE


IN THE EVENT OF THE CUSTOMER'S NON-COMPLIANCE WITH ONE OF THESE CONDITIONS, THE HOTELMAN WILL BE OBLIGED TO INVITE THE CUSTOMER TO LEAVE THE ESTABLISHMENT IN THE MOMENT, WITHOUT ANY INDEMNITY.