DIANA TERMS AND CONDITIONS OF SALE

Here are the rewritten General Terms and Conditions (GTC) for Hôtel & Spa Le Diana in Carnac :

1. Booking

1.1 Booking and confirmation

It is strongly recommended to book in advance in order to guarantee room availability. The reservation will only be considered confirmed once it has been accepted by Hôtel & Spa Le Diana. At the time of booking, a deposit or credit card number must be provided. The hotel contract is formed as soon as Hôtel & Spa Le Diana confirms the reservation.

1.2 Online reservations

Reservations made via our website are valid once the reservation fee has been paid. If the payment is rejected, the hotel reserves the right to cancel the reservation.

1.3 Secure payment

For bookings made by telephone or e-mail, a secure payment link will be sent to finalise the booking. This link is valid for 24 hours, after which time the booking will be automatically cancelled.

1.4 Changeable reservations (RACK)

For changeable bookings, a secure payment link will be sent within 3 days (6 days in high season: July, August and September). Without payment within this period, the booking will be cancelled.

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2. Payment

2.1 Terms of payment

Payment for accommodation must be made no later than the day of departure. For longer stays (one week or more), payments will be made weekly.

2.2 Payment methods accepted

We accept credit cards (Visa, Eurocard-Mastercard) and cash.

2.3 Credit card guarantee

A valid bank card in the customer's name is required as a guarantee. A bank imprint of at least €90 will be taken on arrival. If necessary, the hotel reserves the right to charge the guarantee card for any extras, consumption or damage noted after departure.

2.4 Non-payment

In the event of non-payment, the Customer may be evicted without refund and legal action may be taken.

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3. Tourist tax

The tourist tax is not included in the price of the reservation. It is payable on site and is set at €1.80 per person per night (rate 2025).

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4. Car park

Hôtel & Spa Le Diana offers private outdoor parking for €5 per day in low season and €25 (outdoor parking) or €30 (indoor parking) in high season. The car park is secure but not guarded. Guests are asked not to leave valuables in their vehicle.

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5. Breakfast

Breakfast is served from 7am to 10am. If not included in your rate, breakfast can be booked for €24 per person per night, or €14 for children (up to 10 years).

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6. Cancellation / Modification of Reservation

6.1 Free cancellation

Cancellations or changes must be made at least 2 days before arrival (5 days in high season: July, August, September). If this deadline is not met, 100% of the cost of the stay will be due.

6.2 Non-refundable cancellations

Non-refundable bookings must be paid in full at the time of booking. These bookings cannot be changed, cancelled or exchanged.

6.3 Delays and early departures

There is no refund for late arrivals or early departures.

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7. Group

Group bookings (5 rooms or more) require a deposit of 50% of the total amount, payable at the time of booking. The balance must be paid one week before arrival. No refunds will be made for cancellations or amendments made after 1 month prior to arrival.

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8. Cancellation of duplicate reservation

If a booking is made in error by the customer, it can be cancelled or modified within 24 hours of the booking, subject to a €35 cancellation fee, if the booking was made via our official website.

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9. Breakfast packages included

Breakfast packages included in the booking are non-refundable and non-exchangeable. Any dissatisfaction with breakfast or dinner times will not be reimbursed.

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10. Acceptance of the General Terms and Conditions of Sale

The Customer declares that he/she has read and accepts these terms and conditions at the time of booking. Failure to comply with the conditions may result in immediate termination of the contract without compensation.

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11. Disputes

In the event of a dispute, an amicable solution will be sought. If no agreement is reached, the consumer may refer the matter free of charge to the consumer ombudsman, the Association of European Consumer Ombudsmen (AME CONSO)**, within one year of the complaint.

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12. Telephone canvassing

The Customer may register free of charge on the anti-telemarketing list via the official **BLOCTEL** website.

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13. Non-compliance with the Conditions

Should the Customer fail to comply with these conditions, Hôtel & Spa Le Diana reserves the right to ask him/her to leave the establishment immediately, without any right to compensation.

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