TERMS OF SALES




Booking

It is recommended that anyone wishing to stay at the hotel book in advance. The reservation will not be confirmed until the hotelier has given his agreement. When making any reservation, the client must pay a deposit or a credit card number. The hotel contract is deemed to have been concluded upon agreement between the parties. The reservations made on our site are effective after the debit of the reservation costs. In case of rejection, the hotel may cancel this reservation. The hotel reserves the right to pre-authorize credit cards prior to arrival.



Payment

The accommodation service is payable no later than the day of departure. For long-term rentals (1 week or more), notes must be paid weekly.
We accept the following bank cards: Visa, Eurocard-Mastercard, American Express. It is also possible to pay by cash.
By application of article 2102 of the Civil Code, the customer cannot oppose the retention of his luggage if he refuses to pay.
A valid bank card in the name of the customer will be due as a guarantee. A bank imprint is made as a guarantee on the customer's arrival of a minimum of one night (equivalent to 5 nights for stays of 5 nights and more). In certain cases, the imprint may however appear as a pending debit on the bank account associated with the card used. In rare cases, the authorization request may result in a debit by the Client's bank even before the actual debit is effective. In this case, the balance will be automatically re-credited by the bank to the Customer and may possibly appear as a refund.
The room rate is established by the day. Failure to pay will result in the immediate expulsion of the client subject to legal proceedings for the settlement of his due. In the event of a dispute, jurisdiction will be attributed to the President of the Civil Courts. In the event that the client cannot provide a valid bank card, we will be forced not to accede to their request for room rental.
The hotel reserves the right to invoice the customer, from the credit card given as a guarantee when booking or upon arrival, for their consumption, nights or extras, which they did not pay on the day of his departure. It is the same for any violation or degradation noted after the departure of the customer, the amount of compensation will be charged to the customer's card. The latter may request an invoice corresponding to these direct debits.



Tourist tax

The tourist tax is never included in the price of the reservation. It is in force in the town and payable locally. Amount in force in 2020: € 1.50 per person per night.



Car park
A private car park with a covered part (20 euros per day) and an outdoor part (10 euros per day) is offered to our customers.
It is secure but not monitored.
We decline all responsibility in the event of loss / theft / damage inside the car park.


Breakfast

Breakfast is served from 7.30 a.m. until 10.30 a.m. in the breakfast room. If breakfast is not included in your price, we advise you to book it the day before by contacting reception. If you leave very early in the morning, we can, on request, provide a breakfast tray in your room.



Cancellation / modification of reservation and commitment

In the event of modification or cancellation of a reservation, all customers must notify at the latest up to 2 days - 72 hours (or 5 days depending on the conditions in force on the tariff) before the date of arrival. Failure by the client to notify within the above deadlines, he must pay as if he were staying. Any rental started is due in full. Late arrivals or early departures cannot in any case give rise to a refund. - In the event of cancellation or modification up to 2 days / 48 hours (or 5 days depending on the conditions in force on the price) before the date of arrival, the hotel does not charge any fees (request made by email ).
- In the event of late cancellation or modification, the hotel requires 100% of the stay (request made by email).
- In case of no show, the hotel requires 100% of the stay and will be able to re-let the room.
- In case of modification during the stay the hotel requires 100% of the stay.



Non-refundable reservation

Full deduction of the amount of the stay at the time of booking, cannot be modified and cannot be canceled and cannot be exchanged. The hotelier can re-let a room without delay under the following conditions:
- Cancellation by the client.
- Modification of the reservation by the customer.
- Failure to present the client.
- Error by the client when booking (dates, quantity of rooms, type of room).



Group

A reservation is considered as a group from 5 reserved rooms. Payment of the total amount of the stay will be requested at the time of booking to confirm the group. No refund will be made in the event of cancellation or modification.



Cancellation / modification of duplicate reservation

In the event of a duplicate reservation following an error by the client, the latter may modify / cancel the reservation made in error within 24 hours (excluding arrival the same day) following the reservation, for a supplement of € 35 linked to the operating costs of 'cancellation, and only if the reservation was made on our official website: www.lediana.com



Acceptance of the general conditions of sale

The general conditions of sale apply to all reservations. Any stay implies acceptance of the special conditions and the hotel's internal regulations. Failure to comply with the above provisions results in the immediate termination of the contract. In case of non-compliance with the hotel's internal regulations, the customer will be invited to leave the hotel without being able to demand any refund.


READ THE INTERNAL REGULATIONS



IN THE EVENT OF THE CUSTOMER'S NON-COMPLIANCE WITH ONE OF THESE CONDITIONS, THE HOTELMAN WILL BE OBLIGED TO INVITE THE CUSTOMER TO LEAVE THE ESTABLISHMENT IN THE MOMENT, WITHOUT ANY INDEMNITY.