Frequently Asked Questions

I want to reserve
I booked
The hotel
Our services
Carnac and its surroundings
How to book at the Hotel Le Diana?
You can book your stay directly online on our website, by phone and email.
Where can I find the best deals at Hotel Le Diana?
The Hotel Le Diana is committed to always offer the best rates on its official website.

Moreover, by booking on our website, you can book your breakfast and your arrival / departure by private shuttle from the airport or train station.

Choosing the live booking means having the assurance of having an answer to your questions!
What are the General Conditions of Sale at the Hotel Le Diana?
To consult our General Conditions of Sales, click here.

Certain conditions are specific to your reservation, they are accessible at the time of your reservation and included on the confirmation of your reservation.
Why is a credit card requested at the time of booking?
On the occasion of any reservation, you must pay a deposit or provide a credit card number, in order to guarantee the reservation of his room during his stay.
Am I charged directly when I give my credit card number or will I pay at the hotel?
On the occasion of any reservation, you must pay a deposit or provide a credit card number, in order to guarantee the reservation of your room during your stay.

The Hotel Le Diana reserves the right to pre-authorize credit cards prior to arrival. You will not be charged and will pay your stay at the hotel, unless otherwise stated in the description of the rate and conditions of sale, no later than the day of departure. For long term rentals, the notes must be paid weekly.

In the case of a non-refundable booking, the full amount of the stay will be charged at the time of booking.
How can I change or cancel a reservation?
To modify or cancel a reservation, we invite you to read the conditions of sale of the fare that you have booked on your booking confirmation because some bookings are modifiable and / or cancellable according to specific conditions.

- You have made a reservation directly on our website:

We invite you to contact our reception teams by telephone and email for any modification or cancellation requests.

- You have made your reservation on another site:

Since the booking has been made through a different route than our official website, we invite you to contact the booking center directly for any changes or cancellations.
What are the General Terms and Conditions of the Hotel Le Diana?
To consult our General Conditions of Sales, click here.

Certain conditions are specific to your reservation, especially for central booking, they are available on the site where you made the reservation.
I did not receive a confirmation at the end of my reservation
- You have made a reservation directly on our website:

Check your inbox to see if you have received a reservation confirmation email.
If you have not received an email, we invite you to check your spam / junk mail.
Contact our hotel directly by phone and email to check the status of your reservation and obtain your reservation number.

- You have made your reservation on another site:

Since the reservation has been made through other means than our official website, we invite you to contact the booking office directly if you wish to receive a confirmation by email.
I lost my booking number, how can I get it back?
- You have made a reservation directly on our website:

Check your inbox to see if you have received a reservation confirmation email. If you have not received an email, we invite you to check your spam / junk mail.

Contact our hotel directly by phone and email to check the status of your reservation and obtain your reservation number.

- You have made your reservation on another site:

Since the booking has been made via a different route than our official website, we invite you to contact the booking office directly if you would like to receive your booking confirmation by email.
I have booked via internet, can I contact Hotel Le Diana directly to modify or cancel my reservation?
You can contact the hotel directly to modify or cancel a reservation made on our website.

If you have made your reservation on another site, we invite you to contact the booking center directly.

We encourage you to consult the conditions of sale of your reservation because some are modifiable and / or cancelable according to particular conditions.
Until when can I cancel my reservation on the Internet?
- You have made a reservation directly on our website:

For the maximum cancellation period for a booking, please refer to the conditions on your booking confirmation. The cancellation policy may vary according to the booked rate.

Please note, in case of late cancellation (less than 5 days before the arrival date), the hotel requires 100% of the stay (request made by email).

- You have made your reservation on another site:

Since the reservation has been made through other means than our official website, we invite you to contact the booking center directly if you wish to know your cancellation conditions.
How can I be sure that my reservation has been taken into account?
- You have made a reservation directly on our website and you have not received a confirmation email or reservation number:
We invite you to contact the hotel to validate the consideration of your reservation.

- You have made a reservation directly on our website and you have an 8-letter booking number:
We invite you to go to your "Personal Space", with your booking number and your PIN (available on your booking confirmation) to access your booking.

- You have made your reservation on another site:

Since the reservation has been made through a different route than our official website, we invite you to contact the booking center directly to find out the status of your booking.
I had an error message during my reservation: what should I do?
We invite you to contact us by email or telephone.
I have to cancel my reservation at Hotel Le Diana, can I be refunded?
We invite you to consult the conditions of sale associated with your rate in your email confirmation of booking, to know the terms of refund.

- You have made a reservation directly on our website:

In case of impediment, you can cancel / modify your reservation without charge, if the conditions of sale of your tariff allow it and up to two days before the date of arrival (request made by email).

In case of late cancellation or modification (request made by email), the hotel requires 100% of the amount of the first night.

Please note that some rates do not allow cancellation, exchange or modification of the reservation. The total amount of the reservation will be charged at the time of booking.

- You have made your reservation on another site:

Since the reservation has been made through other means than our official website, we invite you to contact the booking office directly for refund terms.
I have to change my reservation during my stay, can I be reimbursed for the end of my stay?
In case of absence or modification during the stay, the hotel requires 100% of the amount of the stay.
I did not show up after my reservation, will fees be applied to my credit card?
In case of no-show, the hotel requires 100% of the amount of the stay and will be able to re-rent the room.
I have been charged several times for the same reservation: what should I do?
We invite you to contact our hotel by telephone and email, which will carry out all necessary investigations.
I was not refunded following the cancellation of my reservation?
We invite you to consult your booking confirmation.

Certain reservations are indeed modifiable and / or cancellable according to particular conditions, others are non cancellable and non modifiable.

In the event that the cancellation of your reservation has been accepted, there may be a delay between the time of your refund and the cancellation.
From what time can I take possession of my room?
The Hotel Le Diana offers an arrival from 16h.

However, if you want to enjoy your room earlier, we offer "early check-in" extra on our official website or on request by phone. Simply select this service before confirming your reservation.

This service is paid and subject to the hotel's price conditions.
Until what time can I take possession of my room?
The Hotel Le Diana offers a departure until 12h.

Nevertheless, if you wish to enjoy your room later, we offer to reserve your late check out (late check out) extra on our official website or on request by phone. Simply select this service before confirming your reservation.

This service is paid and subject to availability of the hotel and its tariff conditions.
Is it possible to keep your room longer on the day of departure?
The Hotel Le Diana offers a departure until 11am. However, if you wish to enjoy your room longer, we offer "late check-out" extra on our official website or on request by phone.

Simply select this service before confirming your reservation.

This service is paid and subject to the hotel's price conditions.
Until what time does the hotel keep my room?
The hotelier has the possibility of reletting a room without delay under the following conditions:
- cancellation by the client
- modification of the reservation by the client
- no presentation of the client
- error by the customer when booking (dates, quantity of rooms, types of rooms)
How to book activities during my stay?
In order to facilitate the stay of its customers, the Hotel Le Diana proposes the reservation of some activities directly at the Reception.

We invite you to contact our teams directly by phone and email to find out more.
What are the opening hours of the Hotel Le Diana?
The reception desk of the Hotel Le Diana is open 24 hours a day, a night watchman ensures the reception at any time of the night.
What languages are spoken at Hotel Le Diana?
The Hotel Le Diana welcomes you in French and English.
How many rooms does the Hotel Le Diana have?
Hotel Le Diana offers 40 Double, Premium, Superior, Prestige and Suite rooms with views of Carnac or Quiberon Bay, all of which are decorated in a modern style and have a flat-screen TV. en-suite shower room (with hair dryer) and wifi.
How many people can occupy a Double, Premium, Superior, Prestige and Suite room?
The Carnac Double Side rooms are ideal for couples or couples traveling together. They can accommodate 2 people (1 double bed or 2 single beds). These rooms have a balcony with views of the park.

The Premium Sea Side Double Premium rooms are ideal for couples or couples traveling together. They can accommodate 2 people (1 double or 2 single beds) .The rooms have a balcony or terrace with sea views.

The Superior Panoramic Sea View and Balcony rooms are ideal for couples or couples traveling together. They can accommodate 2 people (1 double bed or 2 single beds). These rooms have a balcony with sea views.

Prestige Sea View Panoramic Rooms and Terrace are ideal for couples or people traveling together. They can accommodate 2 people (1 double bed or 2 single beds). These rooms have a 23m2 terrace overlooking the sea.

The Sea Side Junior Suite is ideal for families or friends traveling together. It can accommodate up to 4 people (1 double bed + 2 single beds / 1 sofa bed). This room has a balcony with sea views.

The Junior Suites Panoramic Sea View are ideal for families or friends traveling together. 65m2, these rooms can accommodate up to 4 people (1 double bed + 1 sofa bed). They have a balcony or terrace with sea views.

The Prestige Suite Panoramic Sea View is ideal for families or friends traveling together. Covering an area of 70m2, it can accommodate up to 4 people (1 double king size bed + 2 single beds). This room features a balcony with sea views.
Does the Hotel Le Diana provide cots?
Yes, the hotel offers baby cots, available at extra charge (15 euros per baby per night) up to 1 baby cot per room.

Nevertheless, as these are limited in number, we invite you to contact the Reception to reserve yours.

Children under 6 years old can also stay for free using the bedding available in the room.
Does the Hotel Le Diana provide extra beds?
Yes, the hotel offers extra beds available at an additional cost (30 euros per person and per night) in the limit of 1 extra bed per room.

As these are limited in number, we invite you to contact the Reception to reserve yours.

Adults and children over the age of 6 who do not have bedding in the room are obligated to ask the hotel to use an extra bed.
Do rooms have safes?
Yes, all rooms at Hotel Le Diana have a safe.
Is Hotel Le Diana a smoking establishment?
No, the Hotel Le Diana is completely non-smoking and there are no smoking rooms.

In accordance with the decree n ° 2006-1386 of November 15, 2006 setting the conditions of application of the prohibition of smoking in places assigned to collective use, smoking in the hotel exposes you to an additional billing of € 90 and / or lawsuits.
Does the Hotel Le Diana have connecting rooms?
Yes, the Hotel Le Diana has connecting rooms.

These are limited in number, thank you to make the request at the time of your reservation.
How are the shower / bath rooms equipped?
Hotel Le Diana offers its guests in the shower / bath rooms a hairdryer, towels and toiletries.
Are the rooms equipped with private shower / bath rooms?
All rooms at Hotel Le Diana have their own shower / bath room, adjoining the room.
Does the Hotel Le Diana offer internet access? Is it free?
Wi-Fi access is available in all rooms and public areas of the hotel. Wifi access is free.
What services are offered at the Hotel Le Diana?
You will find this information in the "Services" tab of the official website of the hotel.
Does the hotel have parking?
Yes, the Hotel Le Diana has parking.

The latter is a fee and with a limited number of places, we strongly encourage you to reserve your parking space at the same time as your stay.
Is breakfast included in my reservation?
With the exception of some rates (half board), breakfast is not included in the bookings.

However, you can book your breakfast on our official website when you choose your room or after the reservation, by completing the pre-stay questionnaire that we send you.
At what time is breakfast served?
At the Hotel Le Diana, breakfast is served between 07:30 and 10:30.
Can I leave my luggage at the hotel after returning my room?
After paying the bill for your room, you can leave your luggage at the hotel reception.

Attention, the reception declines all responsibilities in the event of theft or deterioration of the luggage.
Do you accept animals?
Pets are allowed at the Hotel Le Diana with a supplement.
Can I return at any time of the night? Is there a night watchman?
The reception desk of the Hotel Le Diana is open 24 hours a day, a night watchman provides reception at any time of the night.
Does the Hotel Le Diana offer rooms all year long?
The Hotel Le Diana is open for most of the year, but usually closes a few months in the low season. We invite you to contact our teams directly by phone or email to find out more.
Do you have a loyalty rate?
Yes, the Hotel Le Diana offers preferential rates to thank its loyal customers. To benefit, please contact us by phone.
Does the hotel have a restaurant?
Yes, the Hotel Le Diana has its own gourmet restaurant, the Eskell, formerly known as the Marquesas.

You can enjoy a cuisine of authors, alliance of the land and sea, revelation of the best Breton products, proposed by Chef Alexandre Tête and Pastry Chef Vincent Pallier.
How to reach the Hotel Le Diana?
You will find this information in the "Location" tab of the official website of the hotel.
What to do in the vicinity of the Hotel Le Diana?
The Hotel Le Diana is located in the heart of the city of Carnac, more precisely on the large beach of Carnac, facing the bay of Quiberon.
The activities are not lacking in the surroundings: water sports, discovery of the megalithic high places, casino, golf, boat trips.

Find all the information in the "Activities" tab of this site.
I travel for business, does the hotel have a seminar room or workspace?
The Hotel Le Diana has a seminar room available for half-day, day or longer periods to accommodate all your professional events, while enjoying all the benefits of the Hotel (gourmet restaurant, spa) .
What is the closest train station to the hotel?
The closest train station to the Hotel Le Diana is the Auray train station, 15km away.

Whether you arrive by train or plane, we put at your disposal our private shuttle (4 seats) to pick you up or drive you to the airport.
What is the nearest airport?
The nearest airports are Vannes and Lorient airports, a 30-minute drive from the hotel.

We put at your disposal our private shuttle (4 places) to pick you up or drive you to the airport. Do not hesitate to make the request when booking your stay.
Contact Us
You have not found the answer to your question ?
Our reception teams are at your disposal.

contact@lediana.com + 33 (0) 2 97 52 05 38